Refund Policy

Return Qualification & Time Limit

morpheonline.com provides a 60-day free return service for all platform commodities. Calculated from the date when the user signs for the goods, users can initiate a return application within 60 days if they are not satisfied with the products or encounter product quality problems. All eligible return applications do not require users to bear any return freight, and the platform fully undertakes the return logistics cost.

Return Application Conditions

To ensure the smooth processing of return and refund procedures, the returned products need to keep intact packaging, complete accessories and unused and undamaged status, so as to meet the secondary sales standard of commodities. For products with quality problems, damaged delivery or wrong goods delivery, we support unconditional return applications regardless of the use status, and fully protect users’ legitimate rights and interests.

Refund Processing Cycle

After we receive and complete the inspection of the returned goods and confirm that the return conditions are met, we will initiate the refund process within the working day. The entire refund arrival cycle is 5 to 10 working days, and the specific arrival time is subject to the processing rules of the user’s payment channel. All refund procedures are transparent and standardized, and we will synchronize the refund progress to users in real time.

Non-refundable Situations

In order to standardize the after-sales service process, the following situations do not support return and refund applications: return applications exceeding the 60-day valid return period; products damaged, stained or missing accessories due to personal use and improper storage; customized products and special limited products marked with non-return instructions on the product page.

Refund Exception Handling

If users fail to receive the refund within 10 working days after the refund is initiated, they can contact our customer support team via email. We will check the refund progress and payment channel status for users in a timely manner, solve refund exceptions efficiently, and ensure that users’ funds are returned successfully.
Platform domain: morpheonline.com | Service email: support@morpheonline.com

 

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